Complaints Policy

 

The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied. 

 

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve. 

 

Please contact the business straight away with any concerns either by phone, emails or write to us. If writing, please get proof of posting.  

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Business Complaint Procedure

On receipt of your complaint, the business aims to respond within 7 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 14 days.

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In order to process the complaint, please ensure you include the following:

• Full name

• Company name (if applicable)

• Full address (or service address if different)

• Email address

• Nature of complaint

• Resolution request

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If your complaint is justified and payment has not been taken, an amended invoice will be sent for the cost of any outstanding materials owed. If payment has already been taken a partial/full refund of the services may be issued. In the event that materials have been purchased and installed, no refund can be issued for the cost of those items.

Any additional contractors involved in works related to the business, are not included within this complaints policy. If you have a complaint with an additional contractor, you must contact them and explore their complaints policy individually.  

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If your complaint is not justified, an invoice will be issued with any outstanding amounts and will be subject to Terms and Conditions